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COVID - 19 aktuální informace a časté dotazy
2 měsíce na vrácení
Zákaznický servis  [email protected] | +420 468 006 311

Dear customers,


even though the situation in the present days is not easy for many of you, we would like to inform you that we are with you ♥ The dispatch of your shipments is not affected by the current situation. Throughout our Vivantis operations, we have put in place hygiene and prevention measures to protect our employee's health and at the same time to eliminate the risk of transmission of any infection. We implemented all these measures in a timely, carefully and consistent manner with the government regulations.


At the same time, we want to assure you that we have enough stocks for at least 3 months, while we are constantly replenishing them.


To quickly answer your questions, we have compiled a list of frequently asked questions, FAQs see below.


We're here with you and keep our fingers crossed.


Michal Špak
General manager



  1. Can I pay the package in cash on delivery? 
    In the current situation, we recommend using one of the online forms of payment, i.e. prepay by card or bank transfer. While some carriers still allow cash on delivery, the situation is still changing and the delivery of the package could become complicated.
  2. What hygienic precautions do you follow during package transport? 
    We have implemented hygiene and preventive measures throughout Vivantis operations to protect the health of our employees and customers. We try to eliminate the risk of transmission of any infection. We have implemented all these measures in a timely, careful and consistent manner with the Government of the Czech Republic.
  3. What does it mean if the delivery date for the selected product takes several days? 
    There is a bigger interest on some items than usual due to current situation. For items that are currently on the way to us from the supplier is indicated the approximate date of delivery to you. You will be notified by email about the exact delivery date.
  4. Where's my package? The order did not arrive within the promised deadline. 
    We apologize for the inconvenience caused by the current situation. Please follow the tracking of your package via the Tracking link we sent you in e-mail about sending the order. Our operators are doing their best, but they use the same information that you have to find out the current status of the package. Thank you
  5. Can I change the package delivery location? 
    Please contact us on +420 468 006 311 for assistance.
  6. When do I get goods from an order that has a longer delivery time? 
    Approximate delivery date can be found directly at the product in the e-shop. We will then inform you of the exact delivery date by e-mail as soon as the supplier specifies it to us.
  7. How can I cancel an order? 
    Contact us at [email protected] and we will help you.
  8. When will masks, disinfectants and antibacterial agents be available? 
    There is an enormous interest in these goods in recent weeks. Nevertheless, we are constantly trying to add products to stock. Some of the scarce items are on the way and should be available this week. For products that are currently sold out, please set “Watch dog” and we will let you know by e-mail as soon as the product is in stock. You can also follow us on social networks, where we will regularly add available news from this area.
  9. Are the branch open? What are the working hours? Is the staff protected? 
    At present, our branch in Chrudim is closed for preventive reasons. In Prague - Florence, we are fully at your disposal within opening hours . All our employees use protective equipment and the premises are regularly disinfected.
  10. I need an invoice. 
    Please email us at [email protected] with your billing information.
  11. Where can I find an EET receipt? 
    You will receive an EET receipt by e-mail.
  12. Do you ship products internationally? 
    Yes, the products can also be ordered to Slovakia. Please use our for health products. Thank you.